CRM Applications

CRM Application Overview      

Staffware eCRM is a mature, fully featured enterprise scalable CRM (customer relationship management) system, supporting front office applications in both large and mid-sized companies. Applications include:  

Our robust functionality has helped us maintain our role as a leader in the CRM industry.  Click below to learn more about Staffware's eCRM:

Rapid Deployment and Configuration

Customization and implementation has never been easier

• Fast deployment with a full featured Rapid Application Development (RAD) system

• Users can easily make changes or configure new screens for individuals or groups

• Make changes, such as adding or deleting display fields, while running on live data

Sales Force Automation

Staffware sales force automation software can be adapted to fit the structure of your business.  It provides sales people with the information they need about prospects, customers and markets. Staffware provides: Comprehensive account management functions

• Contact profile, history and n-tiered relationships

• Automated quotes and correspondence

• Forecast, order and contract generation

• Instant access to historical account summary

•  Marketing encyclopedia and Internet communication

Opportunity Management

With Staffware, management is able to monitor overall progress, track leads and examine close ratios.

• Seamless integration of all opportunities in accounts

• Integrated forecasting per opportunity

• Automatic action assignment

• Quote management and Team activity tracking

• Seamless integration of all opportunities in accounts

Customer Service Automation

The Staffware Customer Service system ensures rapid response to all customer inquiries. It includes proactive outreach features designed to boost sales and demonstrates your active concern for customer satisfaction. Staffware Customer Service includes:

• Continuously updated record of all customer contacts

• Incident tracking and reporting

• Multiple issues per Incident

• Tracking of problem and resolution

• Management reports on all aspects of customer service

Marketing Automation and Analysis

With Staffware, Marketing Managers can effectively measure the progress of individual events and campaigns in either real-time or on historic basis. Up to date information can be viewed as required while the campaigns are running, including:

• Response Ratios
• Cost per lead
• ROI

Telesales and Telemarketing Automation

Staffware offers a comprehensive automated telemarketing function designed to increase the number of contacts your sales group can make, lower telemarketing costs, boost your sales and bottom line profits. Staffware telemarketing offers:

• Inbound / Outbound telemarketing
• Instant access to all contact and order histories
• Automatic printing of follow-up letters or callback reminders
• Comprehensive telemarketing management reports
• Online, in real time, statistics on number and length of calls, sales histories and rep

Marketing Encyclopedia

Easily create your own marketing encyclopedia for accessing on-line sales and marketing information and competitor information. View sales materials such as information on:

• View sales materials such as information on product line, products and price lists
• Categorize sales and marketing materials for quick access (i.e. product line, white papers, graphics, and videos)
• Supports web links, audio/video clips, presentations and graphic software
• Track competitor information and trends by launching competitor web sites for review

Field Sales

Staffware gives home office management the ability to monitor, track and analyze every phase of the field sales effort. Staffware provides the advanced synchronized data exchange capabilities needed to achieve instant connectivity between every member of a far-flung sales team. Staffware provides these and other Field Sales functions:

• Management by territory and/or product line
• Expense Reporting
• Powerful E-mail capabilities
• Sales Forecasting
• Contact management including, calendars and appointments
• Synchronized data and order exchanges between field & home office

Phone:631.492.2093  |  E-mail:info@falcon-inc.com