Sales Management

Staffware eCRM Online gives managers an unprecedented ability to measure and monitor sales productivity. All relevant client information, including forecasts and orders, can be displayed in a range of graphical formats using the Histogram Browser, allowing sales activity to be directed while it is in progress, ensuring productivity is always maintained.

Marketing Campaign Management

Marketing Managers can effectively measure the progress of individual events and campaigns with up-to-date information, including response ratios, ROI, cost per lead and target group vs. sales results. Campaigns can therefore be measured in terms of success and effectiveness, and if necessary, changes can be made in a timely manner to increase the success rate. Staffware eCRM Online is a powerful real-time Management Reporting Systems (Executive Information System) which displays valuable management information in a graphical format. Using Online, managers can monitor sales and marketing activity as it is occurring, enabling performance to be quickly and easily assessed, strategic decisions to be taken and new tactical approaches put into immediate effect. Online can present an array of information about an individual or workgroup, client or campaign, both in real-time or in historic context, providing a versatile planning tool to aid strategic decision making.

Reporting

Staffware eCRM Online provides a comprehensive range of standard graphs and charts, as well as Histogram, Pie and Line chart capability. Graphs and charts can be designed using any combination of fields in the database and results can be presented either full screen or tiled for easy viewing. Statistical data can be collected immediately or queued for collection at regular intervals for rapid presentation to screen.

Telemarketing

Online also provides the capability to measure and monitor all telemarketing activity either on an individual or workgroup basis. Information such as the number and average/total length of calls, unproductive time between calls, met and daily/weekly results analysis, can be viewed quickly and easily enabling performance to be monitored and direct action taken to increase productivity.

Staffware eCRM

Staffware eCRM is a fully featured, scalable customer relationship management solution, supporting front and back office applications in both large and mid-sized companies. Staffware eCRM improves the management of customer relationships by automating business processes across the enterprise and integrating both front and back office applications. It supports various aspects of enterprise CRM such as conforming to the customer’s business rules and existing systems, rapid application design and development, real time reporting, collaboration across all delivery channels, delivering different levels of service based on customer segmentation as well as automating data and document processing.