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Business Process Automation With Staffware eCRM, orders can be electronically captured from widely dispersed field sales forces and electronically transferred to the home office. Sales forces receive up to the minute status on each order to know exactly which items have been shipped and when. The huge administrative burden in sales and accounting can be eliminated through the use of Staffware eCRM. Legacy Systems With Staffware eCRM, order management becomes an automated phone call: newly entered orders are electronically sent to the home office utilizing Staffware’s award winning eProcess solution. Information can therefore be exchanged seamlessly with existing legacy systems enabling the seamless integration between front office applications and back office CRM Applications in a unique collaboration in the CRM marketplace. Knowledge Management Staffware eCRM seamlessly manages, distributes and synchronizes customer data enabling all or part of that information to be instantly available to regional and field offices. It also enables the sharing of critical customer data between users, allowing all staff to be informed of Staffware eCRM enables a strategic approach to sales, extending the performance of contact managers by linking and empowering the entire sales organization. As a total solution that automates every stage of the sales cycle, from lead generation to long term account management and customer care, Staffware eCRM gives the flexibility and choice that companies need to effectively manage growth. Customer Contact Staffware eCRM’s powerful Automated Marketing System (AMS) provides an easy way to create a completely ‘hands off’ follow up plan for each sales opportunity. Multiple follow up communications – letters and calls for example – can be set up on a user defined ‘track’ that automates the follow-up process completely, and allows thousands of sales impressions to be made with little or no human intervention. others’ activities with customers. In addition, it ensures that organizations can receive orders entered directly from the field as well as set up appointments and share meeting schedules. Managing Documents with Ease Staffware eCRM provides a unique and powerful client document management feature that sets new standards. Any type of document can be managed, from WP documents to CAD drawings and images, which can be linked with any client record and accessed with ease. The solution manages multiple revisions for documents such as contracts that may go through several stages before completion. A key word search capability allows documents to be located that cannot otherwise be easily found, and document templates, such as contracts and letters, to be automatically merged with client information. Scaleable Solution Staffware eCRM’s database engine delivers the speed, reliability and data security with record access times whether there are 100 or 100,000 client records. Not only does it provide reliable high performance support for large databases, but it also supports hundreds of users on a single file server and can quickly synchronize the data on thousands of remote field sales systems. Staffware eCRM Staffware eCRM is a fully featured, scalable customer relationship management solution, supporting front and back office applications in both large and mid-sized companies. Staffware eCRM improves the management of customer relationships by automating business processes across the enterprise and integrating both front and back office applications. It supports various aspects of enterprise CRM such as conforming to the customer’s business rules and existing systems, rapid application design and development, real time reporting, collaboration across all delivery channels, delivering different levels of service based on customer segmentation as well as automating data and document processing. With Staffware eCRM, keeping client information up-to date and sales activities for synchronization has never been easier and constant communication throughout the enterprise and beyond becomes a reality.
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